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External Job Description :
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Music Support Specialist/Specialist II
MySpace
MySpace Music is actively searching for a talented individual to work as part of the Music Support team! We are searching for an individual with excellent customer service skills and a strong affinity for music to join the team. Prior experience is preferred.
Responsibilities:
• Answering customer inquiries and logging comments regarding MySpace Music
• Providing assistance for all support aspects to the owners or managers of band profiles on MySpace
• Operating review tools to assist with maintaining music listings, charts, and removal of imposter profiles
• Answering all service questions pertaining to new, existing, and upcoming products and services
• Reporting and resolving issues related to band accounts
Requirements:
• Strong working knowledge of various music genres
• Excellent command of the English language in verbal and written formats
• Excellent presentation skills
• Basic social networking knowledge and technical navigation
• Strong computer skills (IE, FF, Microsoft Office, basic HTML knowledge)
• Experience with trouble shooting, analysis, and critical thinking
• Workplace flexibility with multi-tasking capabilities
• Bilingual a plus
• The hours for this position will be Sunday-Thursday, 7am - 3:30pm. Schedule subject to change.
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